Your website isn’t performing how you’d like it to without live chat or chatbot software:
- Traffic isn’t turning into Sales
- Customers can only call for help and you don’t have enough agents to handle the volume.
- Your customer support is inefficient, slow, and makes mistakes.
Agents are slow, make mistakes, and have a high turnover rate because they’re frustrated.
Your leadership needs better data on your support interactions to help improve conversions, answer customer questions, and train your agents.
No stored knowledge base
You don’t have accessible frequently asked questions.
You’d like customers to be able to share sensitive information (like credit card numbers or personal health information) but you don’t have a system in place to protect their data.
You’ve implemented software before (like a CRM, ugh!), know how painful it can be, and don’t have a technical team in place who can do it by themselves.
The BIG Question
So, how do you get the best live chat or chat AI customer support tools, a robust built-in knowledge base that provides the most secure data protection, with excellent product support—all at a price within reach?
Perhaps you should consider…
- Business.com’s “BEST Overall Chat Software” 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
- G2 High Performer
- Sourceforge Top Performer
- Used on over 30,000 websites
FIVE Main Reasons to Consider LiveHelpNow
Best Solution – Live Chat
There are 5 main reasons to consider LiveHelpNow …
- Unbeatable Chat Tools
- BEST Supervisor Features
- One of the BEST Knowledge Base and Support Portals
- One of the BEST w/Ironclad Security
- The BEST for Product Support
Plus, the price Price Performance Leader
Let’s consider each of these in more detail…
1. Unbeatable Live Chat Tools
You’ll be blown away by the out-of-the-box chat features including a modern and scalable live chat window for your website, incredible tools that your chat agents will love, powerful data that will make managing customer support easier than ever, and notifications so you’ll never miss a message.
Live Chat Window
A unique live chat window that matches your brand, is highly customizable, and will give you instant access to visitors on your webpage with so many options including customizable forms, and integrated ticket management and Knowledge Base. Some of the truly unique chat window features include:
Ability to set designated rules and conditions
Activate proactive triggers to engage visitors to join chat, send an offer, suggest a survey, or route them to the right department. You can filter through your visitors to determine your legitimate prospects and target them directly.
Unlimited Concurrent Chats
Your agents can manage unlimited simultaneous live chats without extra costs. Making it easier to budget without counting chats.
Customizable Pre-Chat Form
Simple to configure form to engage your visitors and gather any qualifying information you need, Allows you to customize your responses, and transfer data directly into your CRM.
Unread Chat Email Notifications to Customers
If a visitor leaves in the middle of a chat (e.g. they get distracted or lose connection), they’ll get an email transcript so they don’t forget about the conversation.
Live Chat Data
Allows agents and supervisors to track trends, and gain insights, to identify common problems and better understand your customers and send targeted marketing material. Features include:
Unlimited Visitor Tracking
See every visitor on your site, how they found it, whether they had been there before, how long they stay, and more. It’s easy for your agents to start a proactive conversation with the right targets.
You’ll know your customers current webpage and navigation history, device they’re using, geographic location, and more. agents can customize customer responses faster and more effectively.
Auto Chat Tagging
Automatically track and categorize your chats, tickets, and calls so you get a deeper level of insight into your customer interactions and improve the right agent skill sets.
The modern agent workspace provides omnichannel messaging with chat, text, and Facebook Messenger. Plus, agent-to-agent messages, secure file send and request, chat transfer, shortcuts, integrated Zoom video chat and more. Plus features that are fairly unique:
Visitor Sneak Peek
Agents will see visitor’s messages while they type in real-time. Your agents can prepare a response or look up data quicker and more error-free.
You can pre-composed responses to FAQs (product descriptions, greeting, return policies, etc.) that agents can send quickly. Reduces response time and reduces mistakes.
Canned responses that are intuitively suggested via an artificial intelligence engine, further increase agent response time.
Agents will be able to converse in well over 100 languages translated bi-directionally with a high-level of accuracy.
Unlimited File Sharing
Share unlimited product information files, pdfs, and images via chat.
Easy to configure routing
So customers are handled by the right team or agent every time. Customers will have their questions answered faster and more accurately. There are a few ways to route:
Manual Chat Routing
Customers can choose which department they want to speak with and be immediately transferred to their preferred destination.
Use URL, the skill of the agent, country, the number of pages visited, and other variables to send chatters to the correct agent.
The AI chatbot can gather customer information r and then route visitors correctly automatically while reducing your headcount.
2. The BEST Supervisor Chat Tools
A fully stocked management tool chest that customer support, contact center and help desk leaders can use to build, coach, and grow their teams. Features include agent skill level, department management, chat takeover, and post-engagement surveys. Unique features include:
Sales Attribution to Agents
When a website visitor converts or purchases on your site, the system will attribute sales/revenue to the respective agents. Rewards agents that are driving sales and identifies agents that are struggling.
A Patented technology that allows supervisors to help agents during live conversations without the customer knowing it.
The LiveHelpNow Challenge uses12 key metrics and compares your agents to each other and thousands of other companies. Great for monthly and yearly awards for the most outstanding teams and agents.
Superior out-of-the-box reporting to track, analyze, and monitor agent, department and organizational omnichannel performance. Team leaders can better manage and coach their teams.
A fully customizable visibility and optimization tool for contact centers and customer support operations to display real-time chat and ticket data Includes a PC-base and an optimized TV-based interface Motivates contact center agents to compete against each other and their own historical numbers to boost the entire team’s performance.
3. One of the BEST Support Portals and Knowledge Base
Fully customizable native Support Portal with a Knowledge Base so your agents and customers (both internal and external) can answer their own questions, submit and track service tickets Unique features include:
Create a custom, branded, multilingual, and searchable support portal across multiple websites or brands that ensures all of your customers can answer their most common questions on their own.
Create unlimited articles that can be tagged, rated by customers, and optimized for Chat AI search with reporting to ensure that your knowledge base stays up to date and effective.
Create and publish snippets or paragraphs of copy across multiple articles and update with a single click saving content creators and editors’ time.
Internal Knowledge Base
Internal agent platform ensures your team has access to any answer at a moment’s
4. One of the BEST Live Chat Software for Data Security
Includes 256-bit encryption to give your data security teams peace of mind. Industry-leading features include:
Accept Credit Cards by Chat and Text
The ONLY live chat to securely accept credit card data over chat AND text Reduce abandoned carts and check-out confusion while your organization maintains PCI compliance.
Protect Person Health Information
Keep your support HIPAA compliant with secure forms that purge data instantly after each live chat conversation to protect your customer’s health data and privacy..
WCAG 2.1 compliance to support visits from visually or hearing impaired.
Industry leading data retention
Ensures that you never lose important customer interactions, including live chat data and transcripts, ticket history, and knowledge articles for up to two-years.
5. The BEST Live Chat Product Support
Industry-leading product support and services. Access live technical support by chat, email, and phone with flexible invoicing – help is always there. Additional services include:
Personalized product demos
Get a one-on-one overview of the software with a knowledgeable expert available via online schedule. You’ll know immediately if it will meet your needs.
White Glove Setup
All licenses come standard with hands-on agent training and implementation support included.
Plus, the Price Performance Leader
LiveHelpNow is the omnichannel software price performance leader. You’ll receive the same if not better live chat features than the largest enterprise providers and completely outdistance-free and starter software without any limits on volume.
Setup and Support
You don’t pay extra for white glove set up or access to technical support. Implementation of the software can take as little as 24 hours.
Monthly and annual pricing plans to fit your company needs–you pay for what you need (not what you don’t). You get nearly all of our features at every price level.
You get exactly what you see with LiveHelpNow with no hidden fees, hidden add-ons, or guessing games for message volume.
What’s Holding you Back?
Now that you can see some of the advantages of Live Help Now, what’s holding you back? Following are common questions
Can I get Chat Software for Free?
Yes. Unfortunately, it is typically for a single user (not a team), it won’t save your history, doesn’t allow for downloads, seldom meets HIPPA requirements. Some can upgrade from free to paid, but the most valuable features cost too much.
What if my CRM includes Chat Software?
While it sounds convenient, most CRM chat is extremely basic–it’s like calling Notepad Word. It typically can’t handle text messaging, Facebook Messenger integration, has baby reports, and you’re stuck with a non-customizable support portal. It’s fine for basic chat, but not for supporting hundreds of demanding customers.
We‘re too busy and don’t have time for chat
Many customers would rather chat, text, or submit service tickets than pick up the phone (and wait on hold or want to remain “shoppers” without being pitched). Plus, your agents can handle more conversations at once.
My team is using their cell phones for chat
This is a sign of an antiquated chat system that doesn’t support SMS–leaving no history or continuity in the main system (a recipe for disaster). No wonder you are looking
Your Old life
Your customer tried the phone (took a detective to find the number)–but only got voice mail. Ugg
They tried your chat… in fact they are still waiting. No chatbots or knowledge base for self-help, and it still says a 10-minute wait. Right.
You finally get through… and the live chat agent doesn’t know the most basic answers (no backend knowledgebase, no way to escalate, no supervisor?). They don’t even remember the prior visit an hour ago.
Then you’re told it’s the wrong department–but they can’t re-route you (re-chat and click…). Or worse yet, “let me submit a ticket.” Just kill me now!
Your reviews suck!
Your NEW life
You’re digging around the support site, but this time a, “Need help” automatic live chat pops up.
You almost got your answer with the self-help (that was cool), but you still click “Live Person.”
You get through, but your agent doesn’t know the answer (his supervisor “whispers” a few responses, but sees it needs escalation), so in seconds another agent (advanced support) has been introduced and auto-connected. He sends a screenshot image and viola–problem solved.
In fact, his response was so quick it’s as though he could see your keystrokes while typing (because he could .
Life is good. Reviews are good. Somebody’s getting a bonus!